Legal · Last updated June 2026
Service Level Agreement
This SLA describes our availability commitments for OpenInfra.sh infrastructure and the service credits available if we fall short.
01Uptime commitment
We target 99.9% monthly availability for RPC, WebSocket, gRPC, and ShredStream endpoints on production tiers (VDS and bare metal), measured per region.
02Measurement
Availability is measured as the percentage of one-minute intervals in a calendar month during which the service responds successfully, excluding scheduled maintenance.
03Service credits
If monthly availability falls below 99.9%, you are eligible for service credits: 10% of the affected service's monthly fee for 99.0–99.9%, and 25% below 99.0%.
04Scheduled maintenance
Planned maintenance is announced in advance on the status page and is performed with connection draining to minimize impact.
05Claiming credits
Submit a credit request to support@openinfra.sh within 30 days of the incident, including timestamps and affected endpoints.